Last Updated On: 5 Oct 2025
Privacy Policy
This Privacy Policy describes how United Cars Rent LLC, located at 1 Rustaveli Avenue, Tbilisi 0108, Georgia, email: info@unitedcarsrent.com, phone: +995 511 148 296, collects, uses, and protects your information when you visit or use our website https://unitedcarsrent.com (the “Service”). By accessing or using the Service, you consent to the practices described in this Policy. If you do not agree with any part of this Policy, please discontinue use of the Service.
1. Updates to This Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any revisions will be posted on this page with an updated 'Last Updated' date. Where required by law, we will notify users of material changes. Your continued use of the Service after any modification constitutes acceptance of the revised Policy.
2. Information We Collect
We may collect and process the following categories of information:
Personal Information: name, surname, phone number, email address, and driving license details when you make a booking or contact us.
Usage Data: IP address, browser type, device identifiers, pages visited, and access times collected automatically through analytics and cookies.
We collect this data directly from you or automatically when you use our Service.
3. How We Use Your Information
We use your information for the following purposes:
To manage and confirm your vehicle reservation or service order.
To provide customer support and respond to inquiries.
To improve our website, services, and customer experience.
To comply with legal obligations under Georgian law, including taxation and law enforcement requests.
To send service notifications or updates related to your booking.
To send marketing communications, but only if you have given consent.
If we intend to use your information for any purpose other than those listed above, we will first obtain your consent.
4. Legal Basis for Processing
Depending on your location, our legal bases for processing include:
Performance of a contract (to provide rental services you requested).
Legal obligation (to comply with Georgian regulatory or tax requirements).
Legitimate interest (improving user experience and service security).
Consent (for marketing or optional communications).
You may withdraw consent at any time by contacting us at info@unitedcarsrent.com.
5. Your Rights
Under applicable data-protection laws, including the Law of Georgia on Personal Data Protection and, where relevant, the EU GDPR, you have the right to access, correct, delete, restrict, or object to the processing of your data, request data portability, and withdraw consent. You can also lodge a complaint with the Personal Data Protection Service of Georgia at https://personaldata.ge.
To exercise these rights, contact us at info@unitedcarsrent.com. We will respond within 30 days in accordance with Georgian law.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to operate our website efficiently and improve user experience. For details on how cookies are used and how you can control them, please see our separate Cookie Policy available on our website.
7. Data Retention
We keep your personal information only for as long as necessary for the purposes set out above:
Booking and payment records – up to 5 years (to comply with tax and insurance obligations).
Customer support or correspondence – up to 2 years.
Marketing contact information – until you withdraw consent or after 3 years of inactivity.
After these periods, your data is securely deleted or anonymized.
8. Security
The security of your personal information is important to us. We implement appropriate technical and organizational measures to protect your data, including encryption (HTTPS), firewalls, and access control. However, no online transmission or storage system is completely secure; data transfer over the internet is at your own risk.
9. Data Sharing and Disclosure
We do not sell or rent personal data. We may share your information only with trusted partners who help us operate the Service, such as:
Payment processors and banks for secure transactions.
Insurance partners for claims or coverage verification.
IT and hosting providers maintaining website functionality.
Government or law-enforcement authorities when legally required.
All partners are bound by confidentiality and data-protection obligations.
10. International Data Transfers
If data is transferred outside Georgia (for example, to cloud services in the EU or EEA), we ensure it is protected by adequacy decisions or contractual safeguards such as Standard Contractual Clauses ensuring equivalent protection.
11. Children’s Privacy
Our website and services are intended for users aged 18 and older. We do not knowingly collect personal information from minors. If you believe a child has provided us data, please contact us to delete it immediately.
12. Grievance / Data Protection Officer
If you have any questions, complaints, or requests concerning this Policy or how we process your data, please contact our Data Protection Officer:
Data Protection Officer
United Cars Rent LLC
1 Rustaveli Avenue, Tbilisi, Georgia
Email: info@unitedcarsrent.com
Phone: +995 511 148 296
We will address your concerns promptly in accordance with applicable Georgian law.
13. About Our Service
United Cars Rent LLC provides professional car rental services across Georgia, offering a wide range of vehicles from compact cars to SUVs and luxury models for daily, weekly, or monthly hire. Through our website, users can view vehicles, book securely online, arrange delivery or pickup, and access multilingual customer support. Our mission is to provide safe, transparent, and reliable travel experiences throughout Georgia.
Information
Tbilisi, Rustaveli, 1
Batumi, Kobaladze St, 6
09:00 AM — 09:00 PM
© 2025 United